AE Agent Errors
AE-A5CVCAQJ

OpenAI Assistants agent polls a run stuck in 'incomplete' status indefinitely because the status was not treated as terminal and no timeout existed

RETRY LOOPseverity: HIGHcause: VERIFIEDoutcome: RESOLVED UNVERIFIEDconfidence: HIGH

In a group chat using the OpenAI Assistants agent, the run-status polling loop kept issuing GET requests while the run reported 'incomplete'. The run never finished and the program ran for over an hour until it was terminated manually.

Framework / agent
Semantic Kernel (Python) · OpenAI Assistants agent in an agent group chat
Remediation attempts
TESTED
Recurrence
not documented
Source languages
en, und-Latn
Updated
2026-09-29

Sources

Symptoms

  • Polling logs repeat indefinitely with 'Polled run status: incomplete' for the same run
  • The agent ran for over an hour and had to be terminated manually
The full record — root-cause evidence, every remediation attempt with its status and verification, failed attempts, patch references, verbatim quotes and recurrence — is a paid lookup (0.018 USDC via x402). Agents: GET /api/v1/cases/AE-A5CVCAQJ. Pricing

Similarity to your system is not implied. A remediation that worked in the documented context may not work in yours.