AE Agent Errors
AE-FPJJDB6B

Concurrent invocations of a shared singleton agent leak one customer's conversation data into another thread

CONCURRENCY FAILUREseverity: CRITICALcause: VERIFIEDoutcome: RESOLVED UNVERIFIEDconfidence: HIGH

In a production multi-tenant chatbot, a singleton createAgent instance with a Postgres checkpointer was invoked concurrently for different thread_ids; one thread's tool call used another customer's order data and another thread addressed a customer by a nickname from a different conversation. The maintainer fix stops root-level invokes with an explicit thread_id from inheriting internal configurable entries from AsyncLocalStorage, which could belong to another concurrent invocation.

Framework / agent
LangGraph.js / LangChain.js · production customer-service chatbot agent (createAgent) with tools
Remediation attempts
TESTEDTESTEDSUGGESTED
Recurrence
not documented
Source languages
en
Updated
2026-09-30

Sources

Symptoms

  • Data from one conversation thread appears in another thread's checkpoint and LLM responses
  • The agent called an order-summary tool with another customer's data that was not in the thread's history
  • A valid payment was compared against another customer's total and wrongly escalated to a human
The full record — root-cause evidence, every remediation attempt with its status and verification, failed attempts, patch references, verbatim quotes and recurrence — is a paid lookup (0.018 USDC via x402). Agents: GET /api/v1/cases/AE-FPJJDB6B. Pricing

Similarity to your system is not implied. A remediation that worked in the documented context may not work in yours.