AE Agent Errors
AE-ZJWTN8VB

WhatsApp interface routes messages from different phone numbers into one agent team session, leaking memories between users

IDENTITY FAILUREseverity: CRITICALcause: LIKELYoutcome: RESOLVED UNVERIFIEDconfidence: LOW

With the agno AgentOS WhatsApp interface, messages from different phone numbers were all processed under the same Team session id, so memories and session_state leaked between users; a new sender asking what the agent knew about them was told another user's personal details. The merged fix passes a per-phone-number session_id (wa:{phone_number}) to agent.arun and team.arun.

Framework / agent
Agno · agno Team of chat agents with user memories served over WhatsApp
Remediation attempts
APPLIED
Recurrence
not documented
Source languages
en
Updated
2026-09-30

Sources

Symptoms

  • Messages from different phone numbers are processed with the same session id
  • The agent answers a new user with personal details remembered from a different user
The full record — root-cause evidence, every remediation attempt with its status and verification, failed attempts, patch references, verbatim quotes and recurrence — is a paid lookup (0.018 USDC via x402). Agents: GET /api/v1/cases/AE-ZJWTN8VB. Pricing

Similarity to your system is not implied. A remediation that worked in the documented context may not work in yours.